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Inclusion Services FAQs

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Frequently Asked Questions

The City of Santa Clarita Parks, Recreation and Community Services Department is committed to making reasonable efforts to ensure that its facilities, programs, and services are accessible by all people, with or without special needs and/or disabilities.


How do I determine if Inclusion is the right choice?

To assist and ensure success, individuals and/or the parent of a child are encouraged to observe the program and be prepared to discuss with staff the answers to these questions:

  • Are they willing to participate?
  • Can my child be redirected to participate?
  • Can my child transition from one activity to another?
  • Can my child integrate into activities/programs?


What disabilities or special needs should I report when seeking an accommodation?

Anything that you think may have an effect on you or your child’s ability to participate in the program.  Medical conditions, physical disabilities/mobility impairments, developmental disabilities, or behavioral concerns are all things staff may need to know about.


Who is eligible to receive Inclusion Services?

Any individual who registers in a city program and has need of additional support due to a special need or disability.


Reasonable Accommodation

What is considered a reasonable accommodation?
  • An enhanced staff/participant ratio
  • Behavior Support Plan
  • Adapted Equipment



Eligibility Requirements 

What are some of the basic eligibility requirements for Inclusion Services?

The same minimum requirements which apply to a person without a disability also apply to a person with a special need and/or disability. These include:

  • Meeting the age and registration requirements of the program.
  • Adheres to behavior expectations and City Code of Conduct with or without reasonable accommodation.
  • Safety is our top priority. Unsafe and uncontrollable behavior is not permitted. A participant who continually exhibits unsafe behavior may be dismissed from programs.
  • Voluntary participation. Recreation programs and activities are voluntary in nature. Participation will be encouraged and aided, but not forced.
  • Ability to use a consistent form of communication to indicate basic needs and follow simple directions.
  • Level of participation: with or without reasonable accommodations, the participant must be able to engage in scheduled activities for the majority of the program time.



What is Inclusive Recreation?

  • The right to request and receive support and accommodations in program and services to a degree that does not fundamentally alter the intent and nature of the program design as defined by the Title II of the Americans with Disabilities Act.
  • Helping participants increase their participation in programs.
  • It examines each individual person and determines how best that person can be fully included.
  • It determines what supports are necessary and how that support is generalized to other environments.
  • It assesses what skills and support a person may need for participation in recreation programs and activities.



What is not considered Inclusive Recreation?

  • Guaranteed one-to-one personal assistance from staff/volunteers.
  • Individualized therapy or programming.
  • Physical restraint or intervention beyond gentle redirection.
  • Provision of a separate area or alternate activities for significant portions of the scheduled program
  • Provision and/or purchasing personal, custom devices or equipment.
  • Exception to compliance with the program’s rules and regulations, with or without accommodations, established for the safety of all program participants and staff.
    • In the event it is determined that a program situation is unsafe for staff and participants, or the participant with a disability, The City of Santa Clarita reserves the right to remove that participant from the program and may also choose to exclude the participant from other programs until city staff consider the participant to no longer be a safety threat.
  • Hiring, selection, or guaranteed assignment of a specific staff member.
  • Guarantee of Inclusion Services available at desired time of program.
  • Services of a personal nature such as toileting, feeding and dressing.
    • Participants must adhere to program toileting policies.



What are reasons for suspension, expulsion and/or removal for programs?

  • Abusive language or disrespect towards a staff member, volunteer, another participant, or member of the public.
  • Discourtesy or rudeness to a fellow participant, staff member, or volunteer.
  • Verbal, physical, or visual harassment of another participant, staff member, or member of the public of any kind.
  • Bullying or taking unfair advantage of any participant.
  • Possession or usage of alcoholic beverages or illegal drugs on the City of Santa Clarita property, or reporting to the program while under the influence of drugs or alcohol.
  • Possession of dangerous or unauthorized materials such as firearms, weapons, or other similar items on City property.
  • Conduct endangering the life, safety, health, or well-being of others.
  • Failure to leave area in the condition in which you found it, including restrooms, gym, hallways, and any other area used - this includes vandalism/graffiti.
  • Failure to follow any Department of Parks, Recreation, and Community Services policy or procedures.


Why do you request a copy of my child’s IEP (Individualized Education Plan) from school?

School IEP’s often times have recreational goals that help us understand the participant better. The information on an IEP helps us to provide the best inclusive service possible for that participant.



For additional information and/or questions, please contact Inclusion Services at (661) 290-2296 or email us at